Key Highlights:
- Cloud contact centers assist companies to improve their efficiency and optimizing their operations.
- The importance of cloud-based operations has increased rapidly having great significance in the future.
- ClearTouch is a pioneering provider of cloud-based contact center providing solutions in India’s healthcare, insurance, financial services, banking, and BPO industries.
What is a Cloud Contact Center?
A cloud contact center is a unified solution that centralizes customer communications across multiple channels, including voice, email, chat, text messages, social media, and customer relationship management (CRM) software. Cloud-based operations assist companies by providing the capability and agility to handle various client requirements. It facilitates companies to optimize their contact center operations and increase their revenues.
Benefits of Cloud-based Operations
It requires minimal on-site hardware and software allowing companies to add new phone lines or call routing structures to accommodate seasonal fluctuations in call volume. They provide automatic access to regular software updates and new features that gives companies the flexibility in billing based on resource usage. Moreover, a cloud contact center allows outsourcing the implementation, hosting, operations, and day-to-day maintenance optimizing internal IT resources. Due to the reduction of costs, organizations can focus more on improving their efficiency and invest in useful resources.
Transformation to Cloud-based Operations
With the onset of the Covid-19 pandemic, every business organization has started using cloud services. To continue business operations effectively even during the pandemic, companies are transforming on-premises infrastructure solutions to cloud-based operations. It ensures businesses provide outstanding customer experience remotely. Cloud platform services are facilitating businesses to acknowledge and identify major gains in efficiency, productivity, agent performance, and customer experience. As more and more businesses are adapting and implementing cloud-based operations, the demand and value of these services are more likely to increase in the future.
Cloud Service Implementation
Effective cloud service implementation provides organizations with a highly affordable delivery model, ensuring immediate access to robust, omnichannel call center technology, especially beneficial for Inbound Call Centers. These include outbound and inbound voice channels, IVR and call recording, business intelligence, voice and speech analytics, and compliance tools. ClearTouch – a subsidiary of TCN, Inc. offers a cloud-based call center platform for enterprises, contact centers, BPOs, and financial services companies in India, including Inbound Call Centers. The company recently completed its fifth anniversary and continues empowering Indian businesses with its advanced technology platform.
Also Read:- Alibaba Launches Cloud-based Online Shopping Product
