At the start of the 21st century, the world entered what has been dubbed the “Digital Age”. As you can imagine, the reason for this is because digital and computer technologies have been growing rapidly. It is incredibly rare to find a person today who has absolutely no online presence. With this digital evolution, many businesses have had to adapt and change to a new crowd. In this article, we would like to go over some of these changes, and ways in which companies have adapted to the digital age.
Online Services
One of the obvious ways in which many businesses have adapted is by offering all of their services online. An obvious example here would be the e-Commerce industry. Clothing brands now have the option for online pre-orders. Tech stores also offer the same services, where you can order any game, gadget, or device online, and it will be delivered, either to a physical store of the brand or to you directly.
Another industry that has boomed in the Digital Age is the online gambling industry, commonly known as iGaming. If you were to take a look at gambling websites, you would see a ton of fantastic, unique games, which should appeal to any casino player, such as the exclusive Platincasino slots as an example.
And speaking of gaming, another example of online services would be the online multiplayer option that many new video games come with today. Gamers from all over the world can connect through the same games that they love and test their skills. Some of the most popular multiplayer games include Counterstrike: Global Offensive, Call of Duty, and God of War.
Better Customer Service
Another rather obvious and successful way in which companies have adapted is by introducing easier ways for customers to get in contact. One of the simplest, yet most convenient ways to do this is by giving out a business email. A business email is something every business will have. Of course, it might take some time for the customer service team member to send a message back.
Another great option is the introduction of official business social media. Not only will all the relevant information feature on these pages, but they will also have open DMs. In other words, you can step into contact with a company, store, business, or website, by contacting them through their official social media page. Often times, they will answer these messages sooner than an email.
Last but not least, the live chat is a godsend for anyone who needs a quick response. Many businesses have installed a live chat on their websites, in case of an emergency. Most live chats are active 24/7, which means at any time of the day or night, you will receive a quick response.
Alternative Payment Options
We all know how payment works. Up until very recently, most companies only took cash or check. With developments in technology, many began accepting credit or debit card-based payments. However, for the most part, it has not gone beyond that. Until 2020 that is.
In 2020, the cryptocurrency market hit its peak. Bitcoin soared, and other cryptocurrencies were also reaching their stride. The world of crypto was on everyone’s minds and everyone’s lips. So, it isn’t all that surprising that many companies began testing the ground and accepting crypto-based payments.
Today, quite a lot of big-name brands have made crypto-purchases an integral part of their customer service. In this section, we are going to list a few of the biggest and most successful companies from which you can buy goods using Bitcoin, or other cryptocurrencies.
Microsoft
The tech and computer giant was among the first to accept crypto-based payments. Microsoft’s embrace was a huge step for the crypto market. It not only got many fans of the company’s tech to look into the market, but also showed other companies that crypto-purchases can bring in quite a bit of traffic.
Tesla
Elon Musk has been a huge proponent of cryptocurrency. He consistently promotes crypto online, on his Twitter, and in real life. But, one of the biggest steps in the right direction for Bitcoin was Tesla, Musk’s vehicle production company, purchasing a huge stock in the cryptocurrency.
Starbucks
Starbucks is one of the most recognizable and successful coffee brands in the world. In 2021, Starbucks began accepting Bitcoin on a trial basis. The massive success led to the coffee chain fully integrating Bitcoin into their payment methods.
But, cryptocurrency is not the only alternative payment method. Much more popular are e-wallets. These are excellent for anyone who is on board the online storage train – PayPal is the biggest name when it comes to e-wallets. However, they are not the only option. You can take a look at the countless successful businesses that have embraced e-wallet-based payments. You might be surprised at the amount that do so.
Final Thoughts
Technology is moving forward at an increasing rate. It might be that even the developments we’ve talked about in this article are going to be obsolete in the very near future. However, businesses will continue to adapt to the technology of the future, as they’ve always done. So, we are looking forward to seeing what the future has in store for us, and how modern-day businesses will adapt to it.
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