Mercedes Benz

Mercedes-Benz Launches a Unique Customer Service

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Providing Quick Damage Repair

An automobile giant, Mercedes Benz has recently launched a service program named, ‘Fast Lane Body and Paint Repair.’ Under this service program, customers will get specified accident repairs jobs done within three days through this program. The service is currently available in three cities namely Ahmedabad, Mumbai, and Pune and will be available soon in seven more cities this year.

The company aims to use efficient processes, minimizing downtimes and using faster drying components without any compromise on the quality of car repairs. As a result of this, customers will get the damage repaired quicker, further allowing the cars to get back on road quickly. This will improve mobility and reduce the inconvenience caused to customers. According to the company, customers can also avail the service for insurance repair jobs.

Trying to Expand the Customers’ Trust

“As the leaders in luxury car segment, it is incumbent upon us to expand the luxury car market. Customer service is a key element in our growth strategy in India. We at Mercedes-Benz are restless to move the yardstick of service excellence for luxury automotive segment in India. The launch of ‘Fast Lane Body and Paint Repair’s’ is a step in this direction. The turnaround time especially during accidents is one of the highest and can be stressful. With quick and efficient service, we want to help our customers through these times. We are confident this initiative will further help us build on the trust we have acquired from our customers over decades,” said Shekhar Bhide, Vice President, customer services and corporate affairs, Mercedes-Benz India.

“We are glad to flag-off this one-of-a-kind initiative. Customer service is a key differentiator, especially in luxury car segment. We want to ensure that our customers get the best experience for the faith they have shown in the brand. Such initiatives help with the expectations customers have with the brand and further add to their confidence,” said Sanjay Thakker, Group Chairman of the authorized Mercedes-Benz dealer in Ahmedabad, Benchmark cars.



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