In the modern tech world, there has been a marked increase in the fastest growing companies. As organizations grow, so do the responsibilities of their leaders. Today, companies expect nothing less than excellence in their service delivery. The trust and brand recognition developed over a course of period are a testimony of the successful management styles behind them and are significant milestones in their journeys. Therefore, building a successful business requires strong values such as durability, reliability, and trust.
With the mission to help its clients build stronger, more agile, and innovative businesses, Probox Solutions India Pvt. Ltd. is an ambitious technology, consulting, and outsourcing company that focuses on providing enterprise support services.
Rendering Enterprise Support Services to Organizations
Probox provides a wide range of business solutions, global IT services, and consultancy. Since its inception, the company has been improving operational processes to streamline and strengthen relationships with clients while helping their businesses grow. Through the right blend of technology and suitable workforce, the India-based company has created a mark for itself in the service industry. It has also branched into numerous verticals and acquired new clients.
Presently, under the leadership of Rajesh Kutty, the Founder and Executive Director of Probox, the team serves some of the blue-chip companies spread across India and delivers quality services across 14 cities. Rajesh and his dedicated team of experts are aiming to forge the company to become the preferred choice for enterprise support services across the globe. Therefore, they have been in constant pursuit of offering meaningful and relevant customer services. Rajesh and team believe in surpassing customer expectations, upholding consistency in deliverables, and customer first culture.
To execute highest-customer satisfaction, the team has developed a global IT service delivery model that works on its internal defined framework called PROFECT. PROFECT has been created in accordance with global IT Services existing framework with some modifications, taking into account the ever-changing customer service expectations.
A Culture Filled with Openness and Transparency
Healthy work culture is the backbone of a successful organization. Fostering a positive workplace culture attracts talent, drives engagement, impacts happiness and satisfaction, and affects performance. Today, there has been a tremendous shift in business partnerships and employee engagement models. Every business has multi-generational workers where each employee demands standardization and simplification. Therefore, Probox’s HR product offerings have to delight the people, at every step of the way in this complex situation.
Being one of the fastest growing companies, Probox strongly believes in open door policy to encourage openness and maintain transparency between its employees. On the basis of the feedback received, it clearly shows that employees at Probox appreciate periodic training and developmental interventions, open, free & frank environment, and transparency in working, which in turn encourage its workforce to give their best. All in all, employees get to derive an enriching experience and want to be a part of an ideal organization such as Probox.
Enhancing Employee Development
In this technological environment, Probox believes that in order to stay relevant, it is necessary to develop a mindset to engage in the native R&D efforts. Therefore, the company’s employees aim to “standardize ways of working” across the entire organization in order to grasp efficiency benefits. Moreover, values like resilience, adaptability, pro-activeness, and people-centricity underpin their dedication towards their customers and allow them to build a continuous flow of happiness. The workforce at Probox are also provided with appropriate training, back up support, and balanced culture to develop, implement, and maintain their global service delivery model.
Overcoming Challenges to Achieve Success
In the past year, Probox has successfully conquered numerous challenges. These challenges enabled the company to solidify its brand presence than ever before and at the same time; its pipeline of new products and breakthrough innovation dramatically progressed. Probox’s commitment to delivering a high partner experience in the long term has been unwavering and also greatly focused upon big blue-chip enterprise customers. Additionally, the fastest growing tech company is also aiming to offer value-added services as the fundamental parameter for decision-making to help satisfy clients’ elevated level of expectations with cost optimization.
A Visionary Leader Marching in the Direction of Goals
Rajesh is recognized as a tech industry professional with almost 3 decades of working experience in Europe, Middle East, Africa, South East Asia, and India. Since he entered in this line of business, Rajesh learned various skills including corporate governance, customer relationship management, and organization strategy. Prior to Probox, he worked with many other IT companies in various technology innovation and business roles. He is a visionary leader who always believes in handling the most complex situation with a dash of humor, enthusiasm, and passion. Under his leadership, the company has recorded an impressive 70% financial growth in comparison to that of the previous one. For future development of Probox, Rajesh and team are working on strategizing a roadmap that comprises of the following goals.
- Capitalizing on disruptive technologies like AI and IoT.
- Fulfilling the ever-growing needs of the existing and new customers’ technology. deliverables and building in-house Competency Technology Excellence Centre.
- Enhancing people development through various methods.
- Entering in the global market with new era technology services.
